Effective Date: April 21, 2025
At MyHealthyGreenChoices, we stand by the quality of our products. If you’re unsatisfied, we’ll make it right—responsibly.
- Eligibility
Timeframe: Returns or exchanges must be requested within 30 days of delivery.
Condition: Products must be unopened, unused, and in their original packaging.
Proof of Purchase: A receipt or order number is required. - How to Initiate a Return
Contact Us: Reach out via [email protected] with your order number and reason for return.
Return Authorization: We’ll provide a return address and instructions.
Ship Back: Mail the product(s) via a tracked method. You are responsible for return shipping costs unless the return is due to our error. - Refund Process
Processing Time: Refunds are issued to the original payment method within 14 business days of receiving your return.
Deductions: Shipping fees are non-refundable. Restocking fees may apply for damaged or incomplete returns. - Non-Returnable Items
For health and safety reasons, the following cannot be returned:
Opened consumables (e.g., Harmony Multivitamin Gummies, Green Vitality Daily Boost).
Personalized bundles (e.g., Ultimate Wellness Bundle).
Final sale items (clearly marked at purchase). - Exchanges
We currently offer refunds only. To “exchange” a product, return the original item and place a new order. - Damaged or Defective Items
Report Immediately: Contact us within 7 days of delivery if your product arrives damaged, defective, or incorrect.
Resolution: We’ll ship a replacement free of charge or issue a refund. Photo proof may be required. - Sustainability Note
Eco-Friendly Disposal: If you receive a non-returnable item you can’t use (e.g., due to allergies), we encourage donating it locally or composting plant-based products. - Exceptions
Perishables: Temperature-sensitive items (e.g., Gut Guardian Probiotic) must be returned with ice packs if resealable.
Subscription Orders: Cancellations follow the terms outlined in our Terms and Conditions.
Questions?
Contact our team at [email protected]. We’re here to help!